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Frequently
Asked Questions about T-Lock
Models
How does the T-Lock knows
which calls to block?
In the US, the T-Lock is preset to block all calls that begin with
a 1 or a 0 since these cover all toll calls.
How does the T-Lock know which calls to allow?
The T-Lock is preset to allow local 7 or 10 digit calls and any
call(s) that you have programmed into the allowed memory of the
unit.
Can I block local calls and
411 calls?
If you wish to block 3, 7 or 10 digit calls such as 411 calls, you
need to change the digit restriction to 2 (less than 3). Keep in
mind that when you change the digit restriction to a number less
than the number of digits needed to dial local calls, you will be
blocking all local calls as well. If you wish to allow certain
local calls, refer to the allow memory instructions in the
instructions manual
In my area there are 7 or 10 digit calls that are
considered long distance calls. How can I block those and allow
the once that are local?
The T-Lock allows you to block this long distance
charges. First you need to find out what are the local prefixes
(a prefix is the first 3 digits of your 7-digit phone number).
Second you need to program to T-Lock using the instructions to add
specific numbers into the allow memory in the manual.
Following this procedure, you can add up to 240 digits (~32 7-digit numbers, ~23 10-digit numbers, or any combination of
prefixes, area codes, etc).
If 240 digits is not enough for the
local prefixes (for example the metropolitan area in San Juan,
PR), then you can be a little creative and save digits by reducing
the amount of digits entered. For example if all the 2x are local
prefixes (meaning all calls starting with 20, 21, 22, 23, 24, 25,
26, 27, 28 & 29), then you only need to enter 2 in the memory.
If
you need further help programming your T-Lock, please contact us and describe your programming needs. We will usually get back to you with recommended steps within 24 hours.
How difficult is it to install?
The T-Lock is relatively easy to install and it comes with
Do-it-yourself instructions. However, we
strongly recommend you find or hire someone who has a basic
technical understanding of the telephone wiring to perform this
installation.
How do I program the T-Lock?
The T-Lock is programmed through your existing telephone's keypad
or dial using simple commands (T-Lock instructions). It's so easy
anyone can do it. The T-Lock will retain your program even if it
is disconnected from the line.
What if it breaks?
The T-Lock has no moving parts and is completely solid state. It
has a full one (1) year warranty and should last for years. Best
of all the unit is completely undetectable so it's not likely to
be bypassed or vandalized.
We now have more than one area code that is a local phone
call. Can the T-Lock be programmed to handle this?
It is easy to handle local calls with an area code by just
programming the area code into the "allowed number" list. Calls
that start with the area code but which are not preceded by a 1 or
a 0 will be allowed. The T-Lock will still block calls to the area
code if they are preceded with a 1 or 0.
While programming my T-Lock I get these Telco recording?
This is a very common issue and it will not prevent your T-Lock from getting programmed correctly. if you want to avoid these annoying messeges, simply dial another line that you can pick up. While that line is off-hock, you can program your T-Lock with no noises.
When I dial out all I get is dial tone or buzzing noise
Make sure the dialer is not installed backwards.
How do I reset the T-Lock back to factory defaults.
For T-Lock with Allowed Memory & Call Timer, and Built-in Operators Service, please refer to manual.
If you own a T-Lock with Allowed and Disallowed Memory, and
you cannot remember it or the memory has been corrupted and cannot enter programming mode refer to Hardware reset. If you know the program password (default is 54321*) lift the telephone receiver off hook and dial the program password and wait for a beep. Then you will dial 99 wait for beep and then dial 1 wait for beep. The unit is now restored back to factory defaults. Hang up the phone to complete the procedure.
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