Terms & Conditions

The following Terms and Conditions apply to the use of this Website as well as all transactions conducted through the Website.

These TERMS OF SERVICE (the "Terms") are an agreement between Hi Q Telecom Inc., d/b/a HQTelecom, a Florida corporation, or its subsidiaries, affiliates, and suppliers (collectively "the Company") and you, the individual who is agreeing to the Terms and utilizing the products and services offered by the Company ("User," "you," or "your"). These Terms govern your access to and use of the HQTelecom Service and the Protected Data (as defined herein).

These Terms, and the Privacy Policy (https://www.hqtelecom.com/privacypolicy) are collectively referred to as the "Agreements". The most current version of the Agreements can be found at www.HQTelecom.com ("HQTelecom Website"). Please read the Agreements carefully as they contain important information about your rights, including privacy information, liability limitations, class action waiver, and dispute resolution by arbitration (instead of litigation in court).

As used in the Agreements, "HQTelecom Service" means products and services offered to you by the Company including Phone Lookup Service available online at www.HQTelecom.com, and/or downloadable applications on mobile devices ("HQTelecom App"), and any and all other products and services that the Company makes available to you now or in the future. "Protected Data" means proprietary data or intellectual property belonging to the Company or its licensors ("Protected Data"). By using the HQTelecom Service and the Protected Data or by otherwise accepting the terms of the Agreements, you acknowledge that you have read and understood the Agreements, accept these Agreements, and agree to be bound by them.

YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THE AGREEMENTS BY AFFIRMATIVELY INDICATING YOUR ACCEPTANCE OF THE AGREEMENTS IN THE METHOD PRESENTED TO YOU BY THE COMPANY AND/OR ANY AUTHORIZED DISTRIBUTOR OF THE HQTELECOM SERVICE UPON ACCOUNT CREATION OR INSTALLATION OF THE HQTELECOM SERVICE ON ONE OR MORE OF YOUR PHONE LINES OR BY USING OR OTHERWISE ACCESSING THE HQTELECOM SERVICE AND/OR THE PROTECTED DATA. YOU MUST AGREE TO ALL OF THE TERMS OF THE AGREEMENTS BEFORE YOU USE THIS SERVICE ONLINE AT WWW.HQTELECOM.COM OR DOWNLOAD THE HQTELECOM APP. IF YOU DO NOT AGREE TO OR CANNOT COMPLY WITH ALL OF THE TERMS OF THE AGREEMENTS, YOU MUST NOT ACCEPT THE AGREEMENTS AND YOU MUST NOT USE THE ONLINE SEARCH TOOL OR INSTALL/USE THE HQTELECOM APP OR THE PROTECTED DATA.

Accordingly, you and the Company agree as follows:

1. License and User Guidelines

1.1 License(s).  Through the Agreements, the Company grants you the following licenses: (1) a limited, non-exclusive, non-sub-licensable, fully revocable license to use the HQTelecom Service and; (2) a limited, non-exclusive, non-sub-licensable, fully revocable license to use the Protected Data only as necessary to use the HQTelecom Service. You promise and agree that you are using the HQTelecom Service and the Protected Data for your own personal use and that you will not redistribute, copy, or transfer the Protected Data or the HQTelecom Service. The HQTelecom Service and the Protected Data are licensed to you and not sold. The HQTelecom Service and the Protected Data are protected by copyright laws and treaties, as well as laws and treaties related to other forms of intellectual property. The Company and its licensors own intellectual property rights in the HQTelecom Service and the Protected Data and your license to download, access, or use the HQTelecom Service and the Protected Data is subject to these rights and to all the terms and conditions of the Agreements. The licenses granted to you in this Section end immediately upon termination of the Agreements as discussed in Section 5.2.

1.2 Data Privacy.  You understand and agree that some of your call information (including, but not limited to, a log of all phone calls made to your subscribed phone line(s) and any requested additions to any customizable phone number blacklist or white list) may be viewable by you, the Company, and by any other person having a phone line subscribed to the HQTelecom Service through the same user account as you. You also understand and agree that the Company may anonymously track and report your activity on the HQTelecom Website and while you are using the HQTelecom Service. By installing or otherwise enabling the HQTelecom Service to work on any given phone line you represent and warrant that you are the owner of that phone line or that you have the express consent of the owner of that phone line to install the HQTelecom Service on that phone line through your user account (in which case the owner of the phone line must separately agree to these Terms and the Privacy Policy and will also be considered a User as contemplated by these Terms). You also represent and warrant that: (1) prior to installing the HQTelecom Service on any phone line which you do not own, you disclosed to the phone line’s owner that his or her call information (including, but not limited to, a log of all phone calls made to that phone line and any requested additions to any customizable phone number blacklist or white list) may be viewable by you or any other person having a phone subscribed to the HQTelecom Service through the same user account; (2) the owner of the phone line has consented to receive automated text messages or phone calls to that phone line in order to facilitate the installation or use of the HQTelecom Service and as contemplated by Section 1.3; and (3) the owner of that phone line consented to installation of the HQTelecom Service on that phone line with a full and complete understanding of this and the other terms specified in the Agreements.

1.3 Communication.  From time to time, the Company may need to send e-mails, in-app messages, and/or push notifications to you and automated voice calls and/or text messages to all phone lines that are subscribed to or otherwise using the HQTelecom Service. The Company may do this in order to verify installation of the HQTelecom Service, to provide information about your subscription, to provide information about updates to the Agreements, and for other business purposes. By entering into the Agreements, you give your express consent to the Company to make such communications and you shall not hold the Company liable for any violations under the Telephone Consumer Protection Act (47 U.S.C. § 227) or other similar local, federal, or state law for any automated calls or text messages made to you as contemplated by this Section. You understand and agree that the Company may not be able to provide the HQTelecom Service on your subscribed phone lines without sending the communications contemplated by this Section; therefore if you opt out of these communications (e.g. by texting "STOP" in reply to an automated text message sent to your subscribed phone line by the Company) the Company will stop sending such communications to that phone line, and this may inhibit your ability to fully utilize all features of the HQTelecom Service.

1.4 Brand.  All Company trademarks, service marks, trade names, logos, domain names, and any other features of the Company brand ("HQTelecom") are the sole property of the Company or its licensors. The Agreements do not grant you any rights to use any HQTelecom brand features whether for commercial, personal, or other use. You shall not remove or alter any copyright, trademark, or other intellectual property notices contained on or provided through the HQTelecom Service and the HQTelecom Website.

1.5 Restrictions
You must obtain the express written consent of the Company prior to re-assigning your rights and obligations under the Agreements, or redistribute, encumber, sell, re-sell, rent, lease, sub-lease, sub-license, or otherwise transfer your rights to the HQTelecom Service or the Protected Data.

1.6 Restrictions on Use. You cannot decompile, "reverse-engineer," disassemble, or make any attempts to copy, retrieve or derive the source code or Protected Data of the HQTelecom Service. You may not use the Protected Data or any database portion of the HQTelecom Service in connection with any software other than the HQTelecom Service. You shall not cache or otherwise store the HQTelecom Service or the Protected Data for use for any other purpose than those stated under the Agreements.

1.7 Restrictions on Alterations. You agree not to create, alter, re-produce or modify the HQTelecom Service or the Protected Data or create any derivative product or service of the HQTelecom Service or the Protected Data.  Derivative works also include but are not limited to language translations. You cannot attempt to copy, or duplicate the HQTelecom Service, the Protected Data, or data and documentation accompanying the HQTelecom Service.

1.8 Restrictions on Copying. You agree not to copy any part of the HQTelecom Service or the Protected Data except to the extent that licensed use inherently demands the creation of a temporary copy that may be stored in computer memory or on any telephonic device associated with any user account or subscribed phone line ("Device").

1.9 Other Restrictions. You agree to abide by the terms of the Agreements and not to use the HQTelecom Service, the Protected Data, or any part thereof in any manner not expressly permitted by the Agreements. Except for the rights expressly laid out in the Agreements, the Company grants no right, title, or interest to you in the HQTelecom Service or the Protected Data. You shall not provide your username and password to any other person or use any other person's username and password to access the HQTelecom Service. You are solely responsible for all uses of your username and password on the HQTelecom Website and for all uses of the HQTelecom Service on your subscribed phone line(s) and device(s). If your username and password have been stolen, of if your device has been lost or stolen, or if your account has been subject to unauthorized access, you must change your password as soon as possible and notify the Company immediately.

1.10 Discounts, Trials, and Coupon Codes. If you have received a discount coupon code, or other pre-paid offer from the Company (or a third party authorized by the Company to provide such code or pre-paid offer), separate terms and conditions may be presented to you along with the coupon code, gift card, or any other pre-paid or discount offer. By redeeming the coupon code, gift card, or other pre-paid offer, you agree to be bound by the terms and conditions therein.  The Company may offer "low-cost" or "no-cost" trials or offers for specified periods of time. The Company has the sole discretion to determine your eligibility for any such trial or offer and, subject to applicable laws, may change, discontinue, or modify such trial or offer at any time without prior notice and without liability to you.

2. Rights and Warranties

2.1 Consideration.  The rights granted to you by the Company under the Agreements constitute good and valuable consideration for the rights you grant to the Company as stated in this Section.

2.2 General Rights. You grant the Company the right to: (1) use the processor, bandwidth, and storage hardware on your PC or mobile device in order to facilitate the operation of the HQTelecom Service; (2) provide information about the Company’s products and services to you; (3) send automated communications such as voice calls, text messages, and e-mails to any of the contact information associated with your account, including your subscribed phone line(s) and the e-mail address associated with your account, in order to assist in the use and/or installation of the HQTelecom Service and the Protected Data and/or to alert you as to information regarding your account, subscription, or the terms of the Agreements; (4) view, store, and analyze information about phone calls made to your online subscriptions or subscribed phone line(s); and (5) use information the Company receives about the call activity via the Website or on any or all of your subscribed phone lines (whether you actively submit this information to the Company or whether the Company observes this information by the nature of your use of the HQTelecom Service) in order to improve the HQTelecom Service and the Protected Data or for any other purpose.

2.3 License Grant. You grant the Company a non-exclusive, transferable, sub-licensable, royalty-free, perpetual (or, if a perpetual license is not allowed under applicable laws, a term equal to the duration of the Agreements plus twenty five (25) years), irrevocable, fully paid, worldwide license to use, reproduce, publish, make available to the public, modify, create derivative works from, and distribute any information the Company receives from you as a result of your use of the HQTelecom Service and/or the Protected Data (including any customizable phone number blacklist and white list), as well as from any information the Company receives from you through a customer support inquiry or a report you send the Company regarding the validity or legitimacy of phone calls from any particular phone number. You waive any "moral rights" (or the equivalent under applicable law) such as your right to be identified as the author of any such information or to object to a particular use of the information. The license you grant to the Company pursuant to this Section shall survive termination of the Agreements.

2.4 Feedback.  If you provide feedback, suggestions, or ideas to the Company in connection with the HQTelecom Service or its Protected Data, you acknowledge that this feedback is not confidential. Furthermore, you authorize the Company to use such feedback without restriction, even beyond termination of the Agreements, and without payment to you. 

2.5 Taxes, Fees, and Data Usage. From time to time, The Company may upload upgrades to the Website or send updates to your Devices, including without limitation, updates to the Protected Data. You are solely responsible for any data or other charges you incur as a result of these updates or any other use of the HQTelecom Service. You are responsible for and shall pay all applicable taxes and fees associated with your use of the HQTelecom Service and Protected Data. This includes all federal, state, and local taxes, fees, charges, surcharges, or other similar exactions imposed on or with respect to the HQTelecom Service and the Protected Data, whether these taxes are imposed directly on you or on the Company or its authorized distributor and include, but are not limited to, sales and use taxes, utility user’s fees, excise taxes, VAT, any other business and occupations tax, 911 taxes, franchise fees and universal service fund fees or taxes. The Company or its authorized distributors may collect such taxes on behalf of the taxing authority and remit those taxes to taxing authorities; however, the failure of the Company or its authorized distributors to collect such taxes at the time of purchase in no way excuses your obligation to pay such taxes either directly to the taxing authority or to the Company or its authorized distributors at a later date..

2.6 User Warranties. You represent and warrant that you (1) are 18 or older, or 13 and older and have your parent or guardian’s consent to enter into the Agreements; (2) have the power to enter into a binding contract with the Company and are not barred from doing so by reason of incapacity, incompetency, or under any applicable laws; (3) are a resident of the United States; and (4) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (5) you are not listed on any U.S. Government list of prohibited or restricted parties..

3. Disclaimers of Warranties; Liabilities, and Indemnification

3.1 Warranty.  THIS WEBSITE AND THE INFORMATION PROVIDED HEREIN ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT POSSIBLE PURSUANT TO THE APPLICABLE LAW, HQTELECOM DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS. HQTELCOM DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE, VALIDITY, ACCURACY, OR RELIABILITY OF, OR THE RESULTS OF THE USE OF, OR OTHERWISE RESPECTING, THE MATERIALS OR PRODUCTS ON THIS SITE OR ANY SITES LINKED TO THIS SITE.  THE HQTELECOM SERVICE AND THE PROTECTED DATA ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT EXPRESS OR IMPLIED WARRANTY OR CONDITION OF ANY KIND. THE COMPANY MAKES NO REPRESENTATIONS, GUARANTEES, AND/OR WARRANTIES, EXPRESS OR IMPLIED, IN FACT OR IN LAW, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. THE COMPANY MAKES NO WARRANTY THAT THE HQTELECOM SERVICE AND/OR THE PROTECTED DATA WILL MEET YOUR REQUIREMENTS OR OPERATE UNDER YOUR SPECIFIC CONDITIONS OF USE. THE COMPANY MAKES NO WARRANTY THAT OPERATION OF THE HQTELECOM SERVICE WILL BE SECURE, ERROR FREE, FREE FROM INTERRUPTION, OR FREE OF MALWARE OR OTHER HARMFUL COMPONENENTS. THE COMPANY MAKES NO WARRANTY OR REPRESENTATION AS TO THE ABILITY OF THE HQTELECOM SERVICE TO ACCURATELY DISTINGUISH BETWEEN ROBOCALLS AND WANTED CALLS OR AS TO THE ACCURACY OR QUALITY OF THE PROTECTED DATA. THE COMPANY MAKES NO OTHER WARRANTY OR GUARANTEE OF ANY KIND WHATSOEVER. TO THE EXTENT THAT THE APPLICABLE JURISDICTION LIMITS THE COMPANY'S ABILITY TO DISCLAIM ANY IMPLIED WARRANTIES, THIS DISCLAIMER SHALL BE EFFECTIVE TO THE MAXIMUM EXTENT PERMITTED BY LAW.

3.2 Limitation of Liability. YOU MUST DETERMINE WHETHER THE HQTELECOM SERVICE AND THE PROTECTED DATA SUFFICIENTLY MEET YOUR REQUIREMENTS FOR SECURITY AND UNINTERRUPTABILITY. YOU BEAR SOLE RESPONSIBILITY AND ALL LIABILITY FOR ANY LOSS INCURRED DUE TO FAILURE OF THE HQTELECOM SERVICE OR THE PROTECTED DATA TO MEET YOUR REQUIREMENTS. THE COMPANY (INCLUDING ITS DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS) WILL NOT, UNDER ANY CIRCUMSTANCES, BE RESPONSIBLE OR LIABLE FOR THE LOSS OF DATA ON ANY COMPUTER OR INFORMATION STORAGE DEVICE. THE COMPANY (INCLUDING ITS DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS) WILL NOT, UNDER ANY CIRCUMSTANCES, BE RESPONSIBLE OR LIABLE FOR ANY DAMAGE TO ANY DEVICE ON WHICH YOU INSTALL AND USE THE HQTELECOM SERVICE OR THE PROTECTED DATA. THE COMPANY (INCLUDING ITS DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS) WILL NOT, UNDER ANY CIRCUMSTANCES, BE RESPONSIBLE OR LIABLE FOR ANY DAMAGES INCURRED AS A RESULT OF AN IMPROPERLY BLOCKED CALL OR AS A RESULT OF A FAILURE TO BLOCK AN IMPROPER CALL. THE FOREGOING LIMITATIONS APPLY TO ALL CLAIMS YOU MAY WISH TO BRING AGAINST THE COMPANY, WHETHER ON THE BASIS OF CONTRACT, WARRANTY, OR TORT, EXCEPT THAT THE FOREGOING IN NO WAY LIMITS YOUR ABILITY TO BRING A CLAIM AGAINST THE COMPANY BASED ON GROSS NEGLIGENCE OR WILLFUL OR WANTON CONDUCT. TO THE EXTENT THAT THE APPLICABLE JURISDICTION LIMITS THE COMPANY'S ABILITY TO DISCLAIM LIABILITY, THIS DISCLAIMER SHALL BE EFFECTIVE ONLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

3.3 Limitation of Damages. UNDER NO CIRCUMSTANCES SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR ANY OTHER PARTY FOR INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND (INCLUDING PERSONAL INJURY, LOSS OF DATA, LOSS OF USE, LOSS OF USER DATA, LOST REVENUES OR PROFITS, LOSS OF BUSINESS, OR LOSS OF FUNDS OR PERSONAL PROPERTY) RESULTING FROM THE AGREEMENTS, OR FROM THE FURNISHING, PERFORMANCE, INSTALLATION, OR USE OF THE HQTELECOM SERVICE OR THE PROTECTED DATA, WHETHER DUE TO A BREACH OF CONTRACT, BREACH OF WARRANTY, OR THE TORTIOUS CONDUCT OF THE COMPANY OR ANY OTHER PARTY, EVEN IF THE COMPANY IS ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES.  UNDER NO CIRCUMSTANCES SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY LOSS OR DAMAGE TO YOUR PERSON OR PROPERTY RESULTING FROM THE FAILURE TO DETECT AN UNSOLICITED NUMBER OR FOR IMPROPERLY CLASSIFYING AN ACCEPTABLE CALL AS AN UNSOLICITED NUMBER. IN ANY CASE AND WITHOUT LIMITING THE FOREGOING, THE ENTIRE LIABILITY OF THE COMPANY FOR ALL DAMAGES OF EVERY KIND AND TYPE (WHETHER SUCH DAMAGES ARISE IN CONTRACT, TORT, OR OTHERWISE) SHALL BE LIMITED TO THE SUBSCRIPTION FEES PAID BY YOU TO THE COMPANY IN THE TWELVE CALENDAR MONTHS IMMEDIATELY PRIOR TO THE DAMAGES ARISING AND THIS AMOUNT MAY BE $0.00 IF YOU DID NOT PAY ANY SUBSCRIPTION FEES TO THE COMPANY DURING THAT TIME PERIOD. THE FOREGOING TERMS SET A LIMIT ON THE AMOUNT OF DAMAGES PAYABLE AND ARE NOT INTENDED TO ACT AS LIQUIDATED DAMAGES. TO THE EXTENT THAT THE APPLICABLE JURISDICTION LIMITS THE COMPANY'S ABILITY TO DISCLAIM THE DAMAGES CONTEMPLATED BY THIS SECTION, THIS DISCLAIMER SHALL BE EFFECTIVE TO THE MAXIMUM EXTENT PERMITTED BY LAW.

3.4 Available Remedies. YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY PROBLEM OR DISSATISFACTION WITH THE HQTELECOM SERVICE IS TO STOP USING OR UNINSTALL THE HQTELECOM SERVICE AND PROTECTED DATA FROM YOUR DEVICE(S) AND TO UNSUBSCRIBE FROM AND STOP USING THE HQTELECOM SERVICE AND PROTECTED DATA ON ALL OF YOUR COMPUTERS OR MOBILE DEVICES WITH REGISTERED OR SUBSCRIBED PHONE LINES. THE COMPANY SHALL NOT INCUR ANY LIBAILITY TO YOU OR ANY OBLIGATION TO REFUND ANY MONIES PAID OR PREPAID FOR YOUR USE OF THE HQTELECOM SERVICE AND THE PROTECTED DATA UNLESS A SPECIFIC SECTION OF THE AGREEMENTS GIVES YOU A RIGHT TO A FULL OR PARTIAL REFUND IN A SPECIFIC CIRCUMSTANCE (E.G., SECTION 3.6).

3.5 Indemnification. You agree to indemnify and hold the Company harmless from and against all claims, judgments, damages, liabilities, expenses, or costs of any kind (including reasonable attorney fees and costs) arising from (1) your breach of the Agreements; (2) any activity in which you engage on through the HQTelecom Service or on the HQTelecom Website; (3) your violation of any law or any rights of a third party (including a violation of privacy rights occurring from your ability to view call data associated with other users subscribed through the same account as you); and (4) any claims arising under the Telephone Consumer Protection Act as a result of any voice calls or text messages made by the Company to your registered or subscribed phone line(s).

3.6 Service Limitations. The Company will make commercially reasonable efforts to keep the HQTelecom Service functional. However, due to maintenance or technical difficulties, you may experience temporary interruptions in service and such temporary interruptions (whether planned or not) shall not result in the Company having any fault or liability towards you.  The Company may, within its sole discretion, modify or discontinue any functions and features of the HQTelecom Service, with or without notice to you, and without liability to you. However, if you have purchased a subscription for any paid services that the Company permanently discontinues prior to the end of your subscription period, the Company will refund to you a prorated portion of the amount that you paid representing the value of the discontinued service (as determined in the sole and exclusive discretion of the Company) from the date the service was discontinued through the end date of your subscription period. Such refund will be issued to the same person in the same form of tender as the subscription purchase was made. The Company has no obligation to upgrade, update, maintain, or otherwise improve the HQTelecom Service.

3.7 Customer Support. You may make customer support inquiries by submitting a ticket or request through the HQTelecom Website. The Company does make any guarantees, representations, or warranties about the time frame for a response to any such inquiry, nor does it make any guarantees, representations, or warranties that the response received will solve your issue, question, or complaint.

4. Paid Subscriptions

4.1 Primary Account Holder.  Each user account will have one User who is designated as the Primary Account Holder. "Primary Account Holder" means the User that has log-in credentials (i.e. a username and password) and/or the User that purchased the HQTelecom Service (Website or App) directly or via an authorized distributor. Except where specifically stated within the Agreements, if you are the Primary Account Holder, your rights and obligations under the Agreements are exactly the same as any other User and any reference to "you" or "your" shall apply to all users, regardless of whether the user is the Primary Account Holder. If you purchase the HQTelecom Service from an authorized distributor, any fees remitted to the authorized distributor for your use of the HQTelecom Service shall be deemed to be remitted to the Company for the purposes of these Terms.

4.2 Subscription Terms.  The Primary Account Holder can purchase paid services that are offered by the Company either directly from the Company or through an authorized distributor of the HQTelecom Service. The price, duration, number of devices, and phone lines on which the paid subscription may be installed and used will be clearly displayed to the Primary Account Holder at the time of purchase of the subscription. If you are the Primary Account Holder, your access to the paid service will start on the day that you tender payment for the paid service. If you are not the Primary Account Holder, your access to the paid subscription service will start on the day that the Primary Account Holder adds your number to his or her list of subscribed account and/or phone lines. In either event, your access to the paid subscription service ends at 11:59pm EST on the final day of the subscription period purchased by the Primary Account Holder (for example, a 12-month subscription purchased on December 15 will end at 11:59pm EST on December 14 of the following year for all phone lines subscribed through that account), unless you end the subscription earlier by either canceling your subscription pursuant to Section 4.6 or terminating the Agreements pursuant to Section 5.2.

4.3 Price Changes. The Company may change the price for paid services as well as available subscriptions from time to time in its sole discretion. Such changes take effect at the start of next subscription period for your account following the time of the change. Unless otherwise prohibited by law, you accept the new pricing by continuing to use the HQTelecom Service and the Protected Data after the price change has taken effect.

4.4 Automatic Renewals. If you are the Primary Account Holder, the Company may offer you automatic payment or automatic renewal options for paid subscriptions. If you sign up for automatic renewal or automatic payment, the subscription you purchased for any paid service will automatically renew at the end of its term for another comparable subscription term based on the prices and subscription options available at the time of renewal. The Company has the sole and exclusive discretion to determine which renewal subscription is comparable to your prior subscription; however, in the event that you are dissatisfied with the renewal option selected by the Company, you may alter the subscription during the cooling off period as discussed in Section 4.7. If you have signed up for automatic renewal but the payment information you have provided to the Company is no longer current at the time of your subscription renewal, your subscription will not automatically renew, but instead will expire at the end of its term as if you had not selected automatic renewal or automatic payment.

4.5 Credit Card Authorization. By providing your credit card information, you authorize the Company to charge your credit card and you agree to pay all initial and recurring subscription fees.

4.6 Cancellations. Regardless of whether you are the Primary Account Holder, you may stop using the HQTelecom Service at any time by either: (1) Stop using the website or phone search tool, (2) uninstalling the HQTelecom Service on any or all of your phone line(s) and by stopping your use of the HQTelecom Service and the Protected Data; or (3) by terminating the Agreements as discussed Paragraph 5.2(i). However, if you stop using a paid subscription or terminate the Agreements during a subscription period, neither you nor the Primary Account Holder shall be entitled to a refund of any portion of the fees which were already paid for that subscription period. To the fullest extent permissible by law, all subscription fees are earned upon receipt and are completely non-refundable. Except as otherwise specifically provided for in the Agreements the Company will not refund any subscription fees that have already been paid.

4.7 72-hour Cancellation Period. All automatic renewals of paid service subscriptions are subject to a grace period of 72 hours as described below.

  1. 72-hour Cancellation Period. This period begins when the Primary Account Holder tenders payment for a renewing subscription period and ends 72 (seventy-two) hours thereafter.
  2. Your Rights During the 72-hour Cancellation Period. During the first 72-hours, if you are the Primary Account Holder, you may (1) cancel your purchase of the paid subscription and receive a full refund of the amount tendered at the start of the period; or (2) modify your subscription and receive a price adjustment for your subscription based on the modifications that you choose. In order to cancel or modify your subscription during the cooling off period, please contact Customer Support following the procedures listed at Section 3.7.  

4.8 Expiration of Paid Subscriptions. If the Primary Account Holder does not provide current payment information and renew the subscription to any paid services for that account (either automatically as discussed in Section 4.4 or manually following the instructions on the HQTelecom Website) your access to any paid subscription services will cease upon expiration of the subscription term. Upon expiration of your subscription to any paid service, the Agreements remain in full force and effect and you may continue to use any free services that are available to you despite the expiration of your subscription to the paid subscription services.

5. Term, Termination, and Survival

5.1 Term. The Agreements are effective on the date where you either: (1) Indicate your acceptance of the Agreements in the method presented to you by the Company during account creation or installation of the HQTelecom Service; or (2) install, access or use the HQTelecom Service and/or the Protected Data. The Agreements end when they are terminated as discussed in Section 5.2 below.

5.2 Termination. The Agreements continue until they are terminated either by you, by the Company, or by the occurrence of certain events. Upon termination of the Agreements, you and the Company shall cease to have any obligation towards each other, except as discussed in Section 5.5.

  1. Termination by You. You may terminate the Agreements at any time and for any reason by: 1) sending us an written notice via our contact us form, or 2) Sending us a letter via regular mail (please find our mailing address in the about us page) or 3) by disabling the HQTelecom Service on all of your subscribed phone line(s) (applicable to HQTelecom App – coming soon) and then sending written notice to the Company stating that you would like to terminate the Agreements.
  2. Termination by the Company. The Company may terminate the Agreements without liability to you at any time and for any reason, including in the event of actual or suspected unauthorized use of the HQTelecom Service or the Protected Data by you or by any other individual having a phone line subscribed to the HQTelecom Service through the same user account as you. If the Company terminates the Agreements pursuant to this Paragraph, the Company will immediately disable your access to the HQTelecom Service and the Protected Data and, if practical, may send notice to the Primary Account Holder by any method described in Section 6.11.

5.3 Liability upon Termination. If you or the Company terminate the Agreements or if the Agreements terminate on their own due to the occurrence of a certain event, you agree that the Company shall have no liability or responsibility to you and the Company will not refund any amounts paid for any subscription services (even if the subscription period is ongoing at the time of termination of the Agreements) unless otherwise required to under applicable law.

5.4 Deletion of User Account. If you have an active user account at the time of termination of the Agreements pursuant to Section 5.2, the Company may delete your user account and its associated data.

5.5 Survival. Upon termination of the Agreements, your license to use the HQTelecom Service and the Protected Data shall cease immediately and you and the Company shall cease to have any obligation towards one another; however any clause, paragraph, Section or section of the Agreements that either explicitly or by its nature must remain in effect after termination of the Agreements shall remain in full force and effect following termination. Any clause, paragraph, Section, or section of the Agreements imposing an obligation of confidentiality or protection of the Company’s intellectual property shall survive termination of the Agreements.

6. Other Applicable Conditions

6.1 Choice of Law and Forum. The Agreements, including all claims relating to or arising out of the Agreements, are governed by the laws of Florida, without regard to Florida's conflict or choice of law provisions. If the Class Action Waiver set forth in Section 6.2 is not enforceable in arbitration, or if the Dispute Resolution procedure laid out in Section 6.3 is unenforceable or does not apply, the parties agree that Section 6.3 shall be null and void in its entirety and the federal and state courts of the State of Florida shall have exclusive jurisdiction over any action arising out of or related to the Agreements and personal jurisdiction over each and every party.

6.2 Class Action Waiver. WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU AND THE COMPANY AGREE THAT YOU SHALL NOT BRING ANY CLAIM AGAINST THE OTHER AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. INSTEAD, YOU AND THE COMPANY MAY ONLY BRING CLAIMS AGAINST EACH OTHER IN YOUR OR ITS INDIVIDUAL CAPACITY. FURTHERMORE, UNLESS BOTH YOU AND THE COMPANY AGREE, NO ARBITRATOR OR JUDGE MAY CONSOLIDATE MORE THAN ONE PERSON'S CLAIM OR OTHERWISE PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

6.3 Dispute Resolutions. All controversies and claims that arise out of or relate to the Agreements shall be resolved in accordance with the following:

  1. Applicability and Exceptions. The dispute resolution process set below (informal resolution followed by binding arbitration) applies to all controversies and claims that may arise out of or related to the Agreements, subject only to the exceptions listed below.
    1. Infringement of Intellectual Property. If the claim relates to theft, infringement, or other misuse of a party's intellectual property, including infringement of a trademark or service mark or copying or distributing the Protected Data, the claiming party need not to rely on binding arbitration, and need not attempt informal resolution, but instead may immediately seek relief in a court of competent jurisdiction. For such actions, the parties consent to jurisdiction in the State of Florida.
    2. Small Claims. The claimant may seek resolution of any dispute in small claims court in MIAMI-DADE County, Florida, provided that all claims between the parties fall within the jurisdiction of the small claims court and were not able to be resolved by the informal resolution procedure as described in Section 6.3(ii).
    3. Enforcement Actions. The claimant may pursue enforcement actions through applicable U.S. federal, state, or local agencies where such actions are available.
  2. Informal Resolution. In the event of any controversy or claim arising out of or relating to the Agreements, the parties hereto shall use their best efforts to settle the dispute, claim, question or disagreement. To this effect, the claiming party shall provide a written description of the dispute to the responding party and give the responding party sixty (60 days) to resolve the dispute to the complaining party's satisfaction.
  3. Binding Arbitrations. If the parties to the Agreements do not reach a solution through the informal resolution process described in Section 6.3 (ii), then any controversy or claim arising out of or relating to the Agreements, shall be settled by arbitration administered by the American Arbitration Association (the "AAA") in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof or having jurisdiction over the relevant party or its assets. The parties agree that the Agreements affect interstate commerce, so the U.S. Federal Arbitration Act and federal arbitration law apply and govern the interpretation and enforcement of this provision (notwithstanding the choice of law provision at Section 6.1). Notwithstanding and in addition to the foregoing, the following rules shall apply to any binding arbitration brought under the Agreements:
  4. Location and Language. The place of the arbitration shall be MIAMI-DADE County, Florida and the language shall be English.
  5. Number and Selection of Arbitrators. For any dispute in which the amount in controversy is less than $100,000, there shall be one arbitrator who shall be selected and appointed in accordance with the AAA's Commercial Arbitration Rules. In all other cases there shall be a panel three (3) arbitrators, one selected by the initiating party in the request for arbitration, the second selected by the other party within 30 days of receipt of the request for arbitration, and the third, who shall act as chairperson, selected by the two party-appointed arbitrators within 30 days of the selection of the second arbitrator. Any arbitrators not selected within the specified timeframes shall be selected by the AAA.
  6. Confidentiality.  The existence of the arbitral proceedings and any rulings or awards shall be kept confidential except: (1) if the disclosure is required of a party to fulfill a legal duty, protect or pursue a legal right, or enforce or challenge an award in bona fide legal proceedings before a state court or other judicial authority; (2) if the disclosure is made to the party's accountants, attorneys, and other fiduciaries; (3) to an arbitrator or third party for use as persuasive authority in other proceedings brought pursuant to this Section; or (4) with the written consent of all parties. Notwithstanding anything to the contrary, either party may disclose matters relating to the arbitration or the arbitral proceedings where necessary for the preparation of a claim or defense in such arbitration.
  7. Modifications.  If the Company makes any changes to this Dispute Resolution provision, you may reject any such change by sending the Company written notice within 30 days of the change to the Company's address for Notice, in which case your account and any rights granted to you under the Agreements shall be immediately terminated, without liability to you, and this Dispute Resolution Section as in effect immediately prior to the amendment(s) you reject, shall survive.

6.4 Time Limitations. Any claim under the Agreements shall be time-barred unless the claiming party commences arbitration (or litigation if one of the exceptions set forth in Section 6.3(i) applies) with respect to such claim within one year after the basis for such claim became known or should have become known to the claiming party. If applicable law prohibits a one-year limitation period for commencing claims, any claim must be asserted within the shortest time period permitted by applicable law. Any applicable statutes of limitations and defenses based upon the passage of time shall be tolled upon the filing of a request for arbitration until 60 days after the issuance of the final award.

6.5 Anti-Assignment. You may not assign your rights or delegate your obligations under the Agreements to any third party. The Company may freely assign its rights and delegate its duties under the Agreements to any third party.

6.6 Amendments. The Company may amend the Agreements from time to time by posting updated Agreements to the HQTelecom Website and/or within the HQTelecom Service. Your continued use of the HQTelecom Service after the changes have been made will act as your acceptance of the revised Agreements. If you do not wish to continue to use the HQTelecom Service under the new version of the Agreements, you may terminate the Agreements by following the procedures discussed in Sections 4.6 or 5.2.

You acknowledge and agree that it is your responsibility to review the Agreements periodically to maintain awareness of the most current terms of the Agreements. The Company is never required to alert you as to changes to the Agreements, but the Company may choose to do so by any means reasonable under the circumstances (e.g. by sending an e-mail or displaying a notice within the HQTelecom Service or on HQTelecom Website).

6.7 Severability. If any provision or term of the Agreements is deemed invalid, illegal, or unenforceable, the remainder of the Agreements shall remain in full force and effect, except where the construction of the Agreements without the severed provision would materially alter the economic or legal substance of the Agreements in a manner that is materially adverse to the Company, in which case the parties shall negotiate in good faith to modify the Agreements so as to effect the original intent of the parties as closely as possible.  To the extent any express or implied restrictions are not permitted by applicable laws, these express or implied restrictions shall remain in force and effect to the maximum extent permitted by such applicable laws.

6.8 Mergers. Other than as stated in this Section or as explicitly agreed upon in writing between you and the Company, the Agreements constitute the final and exclusive agreement between you and the Company. The Agreements supersede all prior negotiations and agreements between you and the Company and there are no other terms or conditions other than those set forth in the Agreements. However, certain aspects of your use of the HQTelecom Service may be governed by additional agreements (for example, use of a gift card, coupon, or trial offer). In those instances, you may be presented with additional terms that you must agree in order to use those aspects. If there is any irreconcilable conflict between those additional terms and the Agreements, the additional terms shall prevail.

6.9 Force Majeure. Any delay in the performance of any duties or obligations of either party will not be considered a breach of the Agreements if such delay is caused by labor disputes, shortages of materials, act of nature (hurricane, earthquake, floods, etc), intervening illegality, or other event beyond the control of such party, provided that such party uses reasonable efforts under the circumstances to notify the other party of the circumstances causing the delay and to resume performance as soon as possible.

6.10 Waivers. All waivers must be in writing and the Company's failure to enforce any provision of the Agreements on one or more occasions will not be deemed a waiver.

6.11 Notices. You and the Company shall provide only written notices under the Agreements and must use only the acceptable methods and contact information for notice as further discussed below, unless a different method is expressly stated in any Section of the Agreements (in which case, that method of delivery is acceptable only for the notice contemplated by the Section allowing for that type of notice).

  1. Notices to You. You agree that the Company may provide notices to you in any of the following ways: (1) a notification within the HQTelecom Service or on the HQTelecom Website; (2) an e-mail sent to an address you provided; or (3) through other means including emails, text messages, phone calls, or regular mail. Such notice is effective upon dispatch.
    1. If you are the Primary Account Holder, it is your responsibility to ensure that your e-mail address and other contact information is current and to advise the other users subscribed through your account of all relevant notices. You shall defend, indemnify, and hold the Company harmless against any claim that notice was not properly received by you or any individual having a phone line subscribed through your account if the notice was not received because you failed to keep your contact information current or because you failed to disclose notice to other users subscribed through your account.
    2. If you are not the Primary Account Holder, you understand and agree that you shall be deemed to have received notice of any communication sent to the Primary Account Holder in the same manner and effect as if it were sent directly to you.
  2. Notices to the Company. If you need to provide any legal notices to the Company, you shall provide such notices by certified mail, return receipt requested. Any such notice should be sent to the Company’s contact information as it is listed on the HQTelecom Website at the time you send the notice and such notice is effective upon receipt by the Company.

6.12 Warrants. Each party represents and warrants that it has the full power and authority to enter into and perform the Agreements and that the person(s) accepting the terms of the Agreements by using the HQTelecom Service are duly authorized and empowered to enter into the Agreements.

6.13 Definitions. All defined terms have the meaning set forth in their surrounding text, including any terms defined in the preamble as well as the body of the Agreements.

Last modified: 12/13/2017



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